Terms & Conditions

1. Definitions and Interpretation

In these Terms & Conditions, unless the context requires otherwise, the following definitions shall apply:

References to "you," "your," or "User" refer to any person accessing or using the tuwaga platform. References to "we," "us," "our," or "tuwaga" refer to the Company operating the platform. Headings are for convenience only and do not affect interpretation of these terms.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register an account and use tuwaga services, you must meet the following mandatory eligibility criteria:

• You must be at least 21 years of age, which is the legal gambling age in Indonesia.
• You must be a resident of Indonesia with a valid Indonesian address.
• You must possess a valid Indonesian National Identity Card (KTP) for verification purposes.
• You must not be legally prohibited from participating in online gaming activities under any applicable law or regulation.
• You must not be a resident of any jurisdiction where online gambling is expressly prohibited.

2.2 Account Creation Process

When creating your tuwaga account, you agree to:

1. Provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, valid email address, and mobile phone number.
2. Maintain only one account per person. Multiple accounts created by the same individual will be considered duplicate accounts and are strictly prohibited.
3. Create a strong, unique password that you will not share with any third party.
4. Keep your login credentials confidential and secure at all times.
5. Notify us immediately if you become aware of any unauthorized use of your account.
6. Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

2.3 Identity Verification (KYC)

tuwaga operates under strict Know Your Customer (KYC) regulations. Before processing any withdrawal request, we require verification of your identity through submission of:

• A clear, legible copy of your Indonesian National Identity Card (KTP) showing your full name, date of birth, photograph, and ID number.
• Proof of address dated within the last three months, such as a utility bill, bank statement, or government-issued document.
• A selfie photograph of you holding your KTP next to your face for facial recognition verification.
• Additional documentation may be requested at our sole discretion to verify your identity, source of funds, or compliance with anti-money laundering regulations.

Failure to provide requested documentation within a reasonable timeframe may result in account suspension or permanent closure. We reserve the right to request reverification at any time during the lifetime of your account.

2.4 Account Restrictions and Prohibitions

The following actions are strictly prohibited and constitute grounds for immediate account termination:

• Creating multiple accounts under different names or identities.
• Using false, misleading, or fraudulent registration information.
• Allowing any third party to access or use your account.
• Registering an account on behalf of another person.
• Using the platform if you are below 21 years of age.
• Accessing the platform from a restricted jurisdiction or using VPN/proxy services to circumvent geographic restrictions.

3. Deposits and Withdrawals

3.1 Deposit Methods and Processing

tuwaga supports deposits through the following Indonesian payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, and other supported Indonesian banks.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah).
• Maximum deposit limits vary by payment method and account VIP tier.
• Deposits are typically credited to your account within 5 minutes during banking hours (Monday-Friday, 09:00-16:00 WIB).
• You may only deposit funds from payment accounts registered in your own legal name.

3.2 Withdrawal Policies

Withdrawal requests are subject to the following terms:

• Minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah).
• Maximum withdrawal limits apply based on your account verification status and VIP tier level.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.
• Withdrawals are processed to the same payment method and account used for your most recent deposit, unless alternative arrangements are approved by our finance team.
• Standard withdrawal processing time is 1-4 hours during business hours; VIP tier members receive priority processing.
• We reserve the right to request additional verification documentation before approving any withdrawal request.
• Withdrawal requests may be declined if there is evidence of bonus abuse, fraudulent activity, or violation of these terms.

3.3 Anti-Money Laundering Compliance

tuwaga maintains strict anti-money laundering (AML) policies in accordance with international standards. You acknowledge and agree that:

• We may conduct enhanced due diligence on accounts with large transactions or unusual activity patterns.
• We reserve the right to request proof of source of funds for deposits exceeding certain thresholds.
• Accounts suspected of money laundering, terrorist financing, or other illicit financial activity will be immediately suspended and reported to relevant authorities.
• We may freeze funds and withhold withdrawals pending completion of investigation into suspicious transactions.

4. Bonuses and Promotions

4.1 General Bonus Terms

All bonuses, promotions, free bets, and special offers provided by tuwaga are subject to specific terms and conditions, including but not limited to:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (typically between 15x and 40x) before conversion to withdrawable cash.
• Validity Period: Bonuses expire after a defined period (typically 7-30 days) if wagering requirements are not met.
• Game Restrictions: Certain games may contribute different percentages toward wagering requirements; some games may be entirely excluded.
• Maximum Bet Limits: A maximum bet per spin or round applies while bonus funds are active (typically Rp 5,000-25,000).
• One Bonus Per Household: Only one bonus may be claimed per person, household, IP address, device, or payment method.

4.2 Bonus Abuse and Forfeiture

The following actions constitute bonus abuse and will result in forfeiture of bonus funds and associated winnings:

• Creating multiple accounts to claim the same bonus multiple times.
• Employing betting strategies designed solely to meet wagering requirements with minimal risk (e.g., opposite betting in sports, low-risk roulette strategies).
• Exceeding maximum bet limits while bonus funds are active.
• Colluding with other players to manipulate bonus terms.
• Any other activity we determine, in our sole discretion, to be abusive or contrary to the spirit of the promotion.

4.3 Modification and Cancellation Rights

tuwaga reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We may also exclude individual players from promotional eligibility if we suspect bonus abuse or if participation violates these terms.

5. Gameplay Rules and Fair Play

5.1 General Gameplay Principles

When using tuwaga services, you agree to:

• Play fairly and in good faith, without employing fraudulent tactics or technical exploits.
• Not use any software, tools, bots, or third-party applications that provide unfair advantage or automate gameplay.
• Not engage in collusion with other players to manipulate game outcomes or share information in poker or other player-versus-player games.
• Not exploit technical errors, glitches, or vulnerabilities in the platform for personal gain.
• Accept that all gameplay decisions are final and binding once confirmed.

5.2 Sports Betting Specific Rules

For sports betting services including football (bandar bola), mix parlay accumulators, and other sports markets:

• Bets are accepted on the understanding that the event takes place as scheduled. If an event is postponed or cancelled, specific settlement rules apply as detailed in our Sports Betting Rules.
• We reserve the right to void bets if we have reasonable grounds to believe the integrity of an event has been compromised.
• Maximum payout limits apply per bet and per customer per day, as specified in your account VIP tier.
• Live betting odds and markets are updated in real-time and may change rapidly; bets are accepted at the odds displayed at the moment of bet placement.
• Settlement of bets is based on official results published by the relevant sporting authority.

5.3 Casino and Slot Game Rules

For casino games, slot games, and live dealer services:

• All games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes.
• Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee short-term results.
• Game rules and paytables are accessible within each game and form part of these terms.
• Malfunction voids all pays and plays; in the event of software malfunction, affected game rounds will be voided.
• We reserve the right to void game rounds if we detect technical errors or irregular gameplay patterns.

5.4 Prohibited Activities

The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

• Using stolen, fraudulent, or third-party payment methods.
• Participating in fraudulent chargebacks or payment disputes without legitimate grounds.
• Engaging in any form of money laundering or criminal activity through the platform.
• Harassing, threatening, or abusing other players or customer support staff.
• Attempting to hack, disrupt, or gain unauthorized access to our systems.
• Using the platform for any purpose other than personal entertainment.

6. Account Suspension and Termination

6.1 Our Right to Suspend or Terminate

We reserve the right to suspend, restrict, or permanently close your account, with or without notice, if:

• You breach any provision of these Terms & Conditions.
• We suspect fraudulent, abusive, or illegal activity on your account.
• You fail to provide requested verification documentation.
• You engage in behavior we deem harmful to our business, reputation, or other users.
• Required by law or legal process.
• We decide, in our sole discretion, to discontinue offering services to you.

6.2 Effects of Termination

Upon account termination:

• Your access to the platform will be immediately revoked.
• All active bonuses and promotional funds will be forfeited.
• We will process withdrawal of any legitimate remaining balance to your verified payment method, subject to deduction of any amounts owed to us.
• We may retain your personal data as required by law or regulation for record-keeping purposes.
• You remain liable for any outstanding obligations or liabilities incurred prior to termination.

6.3 Self-Exclusion and Voluntary Closure

You may request voluntary account closure or self-exclusion at any time by contacting our customer support team. For detailed information on responsible gaming tools including self-exclusion options, please refer to our Responsible Gaming page.

7. Intellectual Property Rights

All content on the tuwaga platform, including but not limited to text, graphics, logos, images, audio clips, video clips, software, and compilation of data, is the property of tuwaga or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only. You may not:

• Reproduce, duplicate, copy, or resell any portion of the platform or its content.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any software used by the platform.
• Create derivative works based on the platform or its content.
• Remove or alter any copyright, trademark, or proprietary notices.
• Use our brand name, logo, or trademarks without express written permission.

8. Limitation of Liability and Disclaimers

8.1 Disclaimer of Warranties

The tuwaga platform and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, tuwaga, its directors, employees, partners, agents, and affiliates shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform.
• Loss of profits, revenue, data, or goodwill resulting from platform use or inability to use.
• Damages resulting from unauthorized access to your account or personal information.
• Errors, mistakes, or inaccuracies in content or services.
• Technical failures, interruptions, or unavailability of the platform.
• Any damages exceeding the total amount deposited into your account in the preceding 12 months.

8.3 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or telecommunications failures.

9. Dispute Resolution and Governing Law

9.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which tuwaga is licensed to operate, without regard to its conflict of law provisions. You acknowledge that online gambling legal frameworks vary and that you are responsible for ensuring your compliance with local Indonesian laws.

9.2 Dispute Resolution Process

In the event of any dispute arising from these terms or your use of tuwaga services:

1. Initial Contact: You agree to first contact our customer support team to attempt informal resolution of the dispute.
2. Formal Complaint: If informal resolution is unsuccessful, you may submit a formal written complaint detailing the nature of the dispute.
3. Internal Review: We will conduct an internal review and provide a written response within 15 business days.
4. Alternative Dispute Resolution: If the dispute remains unresolved, both parties agree to participate in good faith in mediation or alternative dispute resolution before pursuing formal legal action.

9.3 Jurisdiction and Venue

Subject to the dispute resolution process above, any legal action or proceeding arising from these terms shall be brought exclusively in the courts of the jurisdiction in which tuwaga is licensed, and you consent to the personal jurisdiction of such courts.

10. Amendments and Updates

tuwaga reserves the right to modify, amend, or update these Terms & Conditions at any time without prior individual notice. Material changes will be communicated through:

• Posting the updated terms on our website with a revised "Last Updated" date.
• Email notification to your registered email address for significant policy changes.
• In-platform notification upon your next login after changes take effect.

Continued use of the platform after such modifications constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically. If you do not agree with any modification, you must cease using the platform and close your account.

11. Miscellaneous Provisions

11.1 Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

11.2 Waiver

No waiver by tuwaga of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

11.3 Assignment

You may not assign, transfer, or delegate your rights or obligations under these terms without our prior written consent. We may freely assign or transfer our rights and obligations under these terms to any third party without your consent.

11.4 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any specific game rules, constitute the entire agreement between you and tuwaga regarding use of the platform and supersede all prior agreements, understandings, or representations.

11.5 Language

These Terms & Conditions are written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of our services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• WhatsApp: Contact details available on the platform

Our customer support team is available around the clock to assist with any inquiries. For detailed answers to common questions, please visit our FAQ page.